Reference

How xe44 Handles Your Personal Information

This Privacy Policy explains what information we collect when you use xe44, how we use it, and what rights you have over it.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access or delete dataCookie and device data disclosure
xe44 How xe44 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Keep Your Account Information Secure

Security around your account data is built into how xe44 operates day to day. Deposits and withdrawals processed via bKash, Nagad, or Rocket pass through encrypted connections, and we never store your full mobile banking PIN or wallet password on our servers. Your account itself is protected by a one-time password sent to your registered mobile number each time you log in from an unrecognised device. Here is how each core area works.

Payment Data Handling

When you transact via bKash, Nagad, or Rocket, we receive only a transaction reference and amount. Full wallet credentials stay within the respective mobile banking app and are never visible to xe44 staff.

Cookie and Device Data

We use session cookies to keep your lobby state intact between pages and analytics cookies to see which game categories you open most. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

Active account data is retained while your account is open. If you close your account and request deletion, we remove personal identifiers within the period allowed under applicable financial record rules for your region.

Third-Party Studio Agreements

Studios like Evolution and Pragmatic Play receive only the session token needed to load a game table. They do not receive your bKash or Nagad details, and we review their data practices before listing their content.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to review, update, or request deletion of personal data held on your xe44 account, our support team handles privacy requests separately from general account queries. You can reach us through any of the channels below. We aim to acknowledge a privacy request within one working day and complete it within the timeframe required by applicable rules — though actual timelines depend on the complexity of your request and the applicable jurisdiction.

Live Chat Start a live chat session directly from the xe44 lobby. Select the privacy or account category so your message reaches the right team without delay.
Email Support Send a written privacy request to our support email. Include your registered phone number and the specific data action you are requesting for faster processing.
Account Help Centre Log into your xe44 account and use the Help section to submit a data request form. This method keeps your request tied to your verified account record.

Common Questions About Your Data on xe44

Below are the questions we hear most from people reading this policy. If your question is not covered here, use the live chat or email channel listed in the contact section above.

We collect your name, phone number, email address, and the mobile wallet reference you use for bKash, Nagad, or Rocket deposits. Device and IP data is also logged for account security purposes.

Yes. Log into your account and submit a data access request through the Help section, or email our support team with your registered number. We will respond within the timeframe required by applicable rules in your region.

Only where necessary: payment processors like bKash, Nagad, and Rocket receive transaction-level data to process your request. Game studios receive session tokens only. We do not sell personal data to any outside party.

Close your account first, then submit a deletion request via live chat or email. We remove personal identifiers once any legally required financial retention period for your jurisdiction has passed.

No. We store only a transaction reference and amount. Your wallet PIN, full account number, and mobile banking password remain inside the bKash or Nagad app and are never accessible to xe44 or our staff.

Whether this policy applies fully depends on your local law and whether xe44 operates in your eligible region. Review the policy in full and consult local regulations to understand your rights and our obligations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.